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TERMS & CONDITIONS

Welcome to Wholesale Print Club

Welcome to Wholesale Print Club. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

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Membership and Fees

  1. Membership Tiers: We offer various membership tiers with different access levels to our services. The membership tiers and associated fees are as follows:

    • Tier 1: $400/year – Up to 10 orders

    • Tier 2: $875/year – Up to 25 orders

    • Tier 3: $1500/year – Up to 50 orders

    • Tier 4: $2500/year – Up to 100 orders

  2. Payment Terms: All membership fees must be paid upfront via e-transfer or cheque. To keep costs low for our members, we do not accept credit cards or Net 30 terms.

  3. Membership Renewal: Memberships are renewed annually. Members will receive a renewal notice 30 days before the expiration of their current membership term. Members are not obligated to renew each year.

  4. Unused Orders: Unused orders are not carried over from year to year; however, you can purchase additional orders on top of your current tier plan.

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Services Provided

  1. Print Orders: Members can place print orders up to their membership limit. Each order is subject to the guidelines provided at the time of order placement.

  2. Graphic Design Services: Graphic design services are available at a rate of $125 per hour, charged in 15-minute increments. Design services must be requested and approved before work begins.

  3. Artwork Requirements: Members must submit print-ready artwork that meets our specifications (vector artwork, CMYK colours, proper bleed and dimensions, 300 dpi images, and text converted to outlines or curves).

  4. Order Submission: All orders must be submitted via email, including detailed specifications and quantities.

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Quality and Satisfaction

  1. Satisfaction Guarantee: Since we are not printing but purchasing prints on your behalf (print brokering) at our wholesale price, which is shared directly with you as a member of Wholesale Print Club, we will do what we can to either reprint or request a full refund.

  2. Quality Assurance: Each print file will be checked for proper setup before printing. We will notify members if any issues are found and provide options for correction.

  3. Colour Proofing and Matching: Wholesale Print Club is not liable for colour matching or ink density on screen proofs approved by the customers. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not colour or density. While Wholesale Print Club will try its best to match the gradient density of each colour, Wholesale Print Club is not liable for the final appearance of a colour. Stock and coating, especially uncoated stock, may affect or change the appearance of the printed colours. Wholesale Print Club is not liable for the final colour appearance of its products.
    Because of differences in equipment, paper, inks, and other conditions between colour proofing and production pressroom operations, a reasonable variation in colour between colour proofs and the completed job is expected and unavoidable and shall constitute an acceptable delivery. Wholesale Print Club will make every effort to produce a reasonable representation based on materials supplied by the customer; however, Wholesale Print Club does not guarantee colour matching. Occasionally, there may be a misrepresentation of colour due to soft proofing because of the calibration differences between monitors.

  4. Trimming and Folding: While Wholesale Print Club will try its best to trim and fold each job accurately according to the order specs and artwork, it is not liable for up to 0.0625" of trimming and folding variance on each side.

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Delivery and Turnaround

  1. Turnaround Time: Our standard turnaround time is 5 to 10 business days from the time your artwork is approved for printing. Shipping is subject to delivery speed, and most orders are delivered within 2 weeks of ordering. Please note that print run times can be slower at various times of the year, such as holidays, and orders should be submitted months in advance to guarantee delivery.

  2. Rush Orders: Rush orders are available for an additional fee. Please get in touch with us directly to arrange expedited services.

  3. Order Timing Advisory: While we strive to meet all turnaround times, please note that there are no guarantees. We recommend placing your order well in advance of the required date. Various factors can affect delivery schedules, so early planning is essential to ensure timely receipt of your order.

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Limitations and Restrictions

  1. Order Limits: The number of orders you can place per year is determined by your membership tier. Additional orders beyond your limit can be placed for $30 each.

  2. Design Limitations: We do not provide services for 3D modelling, animation, or extensive custom print designs.

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Payment and Refunds

  1. Payment Methods: We accept payments via e-transfer and cheque only. This helps us avoid transaction fees and keep costs low.

  2. Refund Policy: If you are not satisfied with our services within the first 30 days, you are eligible for a full refund. After 30 days, refunds will be prorated based on the remaining membership term. Please note that there are no refunds for purchased print orders. All materials produced by Wholesale Print Club belong to the company and may not be used by the client in any way.

  3. Renewal Policy: Clients who renew for a second year will retain their original purchase rate.

  4. Returns and Refunds: Customers must notify Wholesale Print Club within 7 business days of receiving the order to notify us of any defects discovered in the ordered product, failing which the customer is deemed satisfied with the product. 

  5. Overruns and Underruns: Overruns and underruns not exceeding 5% of the quantity ordered shall constitute an acceptable delivery.

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User Responsibilities

  1. Accurate Information: Members are responsible for providing accurate information when placing orders and submitting artwork. We are not responsible for any mistakes made by the client.

  2. Compliance with Guidelines: Members must comply with our artwork and submission guidelines to ensure timely and accurate order processing.

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Changes to Terms and Services

We reserve the right to update or modify these terms and conditions at any time without prior notice. Members may be notified of any significant changes to these terms.

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Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you may do business elsewhere.

Printing and Graphic Design Terms
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General Terms

  1. Artwork: Any visual material used in creating print or digital media.

  2. Bitmap: An image composed of pixels with a fixed resolution, often resulting in loss of quality when scaled.

  3. CMYK: A colour model used in printing that stands for Cyan, Magenta, Yellow, and Key (Black).

  4. RGB: A colour model used for digital displays, representing Red, Green, and Blue.

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Printing Terms

  1. Bleed: The extra area of a design that extends beyond the final cut line to prevent white edges.

  2. Crop Marks: Lines printed in the corners of a document to indicate where it should be trimmed.

  3. DPI (Dots Per Inch): A measure of print resolution indicating the number of dots of ink per inch.

  4. Pantone: A standardized color matching system used to ensure color consistency.

  5. Offset Printing: A printing technique where the inked image is transferred from a plate to a rubber blanket, then to the printing surface.

  6. Digital Printing: Printing directly from a digital file, typically used for short runs and fast turnaround.

  7. Die Cut: A process where shapes are cut out of printed material using a die.

  8. Embossing: Raising parts of the paper surface to create a three-dimensional effect.

  9. Debossing: Pressing a design into the paper to create a recessed effect.

  10. Foil Stamping: Applying metallic or pigmented foil to a surface using heat and pressure.

  11. Lamination: Applying a thin plastic film to a printed piece for durability and protection.

  12. Registration: The alignment of different color plates in printing to ensure the correct placement of colors.

  13. Spot Color: Printing using a single color of ink rather than a combination of CMYK colors.

  14. UV Coating: A glossy, shiny coating applied to a printed surface and cured with ultraviolet light.

  15. Variable Data Printing (VDP): A form of digital printing where elements such as text and images can be changed from one printed piece to the next without stopping or slowing down the printing process.

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Graphic Design Terms

  1. Vector: Graphics created using mathematical equations, allowing for infinite scalability without loss of quality.

  2. Raster: Images composed of pixels with fixed resolution, often losing quality when resized.

  3. Typography: The art and technique of arranging type to make written language legible, readable, and visually appealing.

  4. Kerning: Adjusting the space between individual characters in text.

  5. Leading: The vertical space between lines of text.

  6. Tracking: Adjusting the overall spacing between characters in a block of text.

  7. Grid: A structure of intersecting lines used to align and organize elements in a design.

  8. Gradient: A gradual blend between multiple colors.

  9. Opacity: The transparency level of an element in design.

  10. Resolution: The amount of detail an image holds, typically measured in DPI for print or PPI (Pixels Per Inch) for digital images.

  11. Mockup: A realistic representation of how a design will look when printed or displayed.

  12. Proof: A sample print used to check for errors and accuracy before the final print run.

  13. Aspect Ratio: The proportional relationship between the width and height of an image.

  14. White Space: The empty space around and between elements in a design, used to create balance and highlight important content.

  15. Typography Hierarchy: The arrangement and styling of text to signify levels of importance.

  16. Color Theory: The study of how colors interact and the visual effects of color combinations.

  17. Brand Identity: The visual elements that represent a brand, including logo, color scheme, typography, and overall design style.

  18. Thumbnail: A small, preliminary sketch or image used to plan a design.

Welcome to Wholesale Print Club! Discover premium print products at unbeatable prices. Join today to save on high-quality prints tailored to your needs. Thank you for choosing us!

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